Careers @ SpringServe

Currently Open Roles

Technical Account Manager

About the role:

As a Technical Account Manager at SpringServe, you will be challenged on all fronts. This truly is a generalist position. You will interface with clients on a daily basis, and should be a strong advocate for customer success. Additionally, sharp analytical and troubleshooting skills for hard technical problems that come your way are a must.

You will need to enjoy working in a startup culture and being a self starter.  While you’ll be a member of an all star team, you will have a lot of autonomy in your daily responsibilities and will have to take ownership of understanding client’s problems and solving them.

On a daily basis, you will be responsible for making clients successful on our platform. This will include migrating new clients to our platform, understanding a client’s business thoroughly, brainstorming with clients to find their optimal setup, communicating client needs to product, and troubleshooting technical problems in a client’s set up that arise. A combination of strong analytical / troubleshooting skills, project management skills, and interpersonal skills are a must.

Responsibilities:

  • Owning the migration and success of a client on SpringServe
  • Troubleshooting complex technical issues in client’s set up
  • Developing a strong understanding of each client’s business
  • Collaborating with clients to find their optimal setup on SpringServe.
  • Educating clients on SpringServe and in ad tech
  • Helping to define a migration plan for new clients
  • Responsive communication to client questions

Required Experience:

  • Motivated by making clients successful on our platform
  • Knowledge of video advertising, including CTV
  • Strong analytical and troubleshooting skills to solve client’s technical problems
  • Strong project management skills
  • Strong communication skills to discover clients’ root issues and navigate solutions with them
  • 3+ years of work experience

Preferred Skills:

  • Knowledge of SQL, Python, and Pandas
  • Experience working in ad tech
Interested? Apply For This Role

Technical Support Analyst – New York, NY

About the role:

As a Technical Support Analyst you will have the opportunity to interface customers, develop technical skills and acquire industry knowledge of video advertising.

On a daily basis there will be a wide range of challenging problems submitted by clients. It will be your responsibility to troubleshoot these issues to find a solution, or to work with our development and product teams to escalate bugs and top client pain points. Through this process, you will dig deep into ad serving code to find the root cause of a bug, or write a python script to automate some ad operations work, all to elevate the client experience in SpringServe.

This position is a great training ground to further a career in customer success, or grow into a data analytics, engineering or product role.

Responsibilities:

  • Answer client questions/issues in timely manner with informative/educational answers that will help their business succeed on our platform.
  • Troubleshoot bugs in our platform, find the root cause, and interface with engineering teams to resolve.
  • Familiarize with our API and help with any related issues/updates. Maintain API docs.
  • Run SQL queries against our database and analyze the datasets using pandas and excel. 
  • Communicate biggest client pain points to the product team, and work with them for a resolution.
  • Write Python scripts to automate tasks.

Required Experience:

  • Bachelor’s degree
  • Strong listening and problem-solving skills
  • Interest in learning and reverse engineering the inner workings of a technical system
  • Outstanding communication skills to both interact with clients and relay product requests
  • Basic programming skills and willingness to learn. Python preferred.
Interested? Apply For This Role

Vice President of Sales

Job Description

Reporting to the General Manager, the VP of Sales, holds a primary responsibility for driving the success of SpringServe’s new client account acquisition efforts.  This includes media owners that are primarily on the sell side, as well as buy side ad serving and bidder clients.

This senior sales leader will bring together all relevant stakeholders and engage the full suite of platform solutions within SpringServe to drive momentum through the sales process while addressing all of the complexities and concerns a client may be facing.

Candidates for this roll will demonstrate a comprehensive understanding of both SaaS product solution selling, as well as the media landscape and supply chain dynamics including direct sold and programmatic channels.

Success in this role will depend on discipline, operational excellence, and communication.  The best candidates will bring a network of senior industry relationships that they can leverage.

Experience working in video, including the OTT/CTV and OLV ecosystems is strongly preferred.

Responsibilities
  • Provide primary point of contact sales leadership for named prospective accounts, to the point of sale and through implementation.
  • Lead account acquisition efforts in identifying and prospecting new potential clients.
  • Negotiate agreements with new prospective clients.
  • Maintain business plans that include pipeline and target account lists, including current activity within CRM.
  • Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value
  • Work with customer success teams to ensure smooth handoff to Technical Account Management
  • Attend industry events (conferences and trade shows) to enhance sales and marketing efforts
  • Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
Qualifications
  • Minimum of 10+ years experience in media and/or media technology
  • Strong experience providing information to leadership on trends, performance, action plans
  • Strong track record of leading ongoing technology-related business development (i.e., emerging trends and technologies serving the online and digital advertising marketplace)
  • Analytical/strategic thinker, creative problem solver, resourceful, able to initiate change and motivate innovation and creativity
  • Excellent written and oral communication skills
  • Experience attending industry events as a public facing company representative
  • Traveling to meet customers/clients and to attend industry trade shows and events is a requirement of the role. Traveling may be as much as 30%

In addition, this candidate should possess a comprehensive understanding of the digital video ecosystem, with an emphasis on CTV, and a passion for working in the industry at large. Strong interpersonal skills, honesty/integrity to be seen as a trusted ally by clients. Desire to work in a startup like environment that is fast paced and flexible to react to new developments.

Additional Information:

Seniority Level

Vice President

Employment Type

Full-time

Job Functions

  • Business Development
  • Sales
Interested? Apply For This Role
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