Careers @ SpringServe

About the role:

As a Client Solutions Engineer at SpringServe, you will be challenged on all fronts. This truly is a generalist position. You will interface with clients on a daily basis, and should be a strong advocate for customer success. Additionally, sharp analytical and troubleshooting skills for hard technical problems that come your way are a must.

You will need to enjoy working in a startup culture and being a self starter.  While you’ll be a member of an all star team, you will have a lot of autonomy in your daily responsibilities and will have to take ownership of understanding client’s problems and solving them.

On a daily basis, you will be responsible for making clients successful on our platform. This will include migrating new clients to our platform, understanding a client’s business thoroughly, brainstorming with clients to find their optimal setup, communicating client needs to product, and troubleshooting technical problems in a client’s set up that arise. A combination of strong analytical / troubleshooting skills, project management skills, and interpersonal skills are a must.

Responsibilities:

• Owning the migration and success of a client on SpringServe
• Troubleshooting complex technical issues in client’s set up
• Developing a strong understanding of each client’s business
• Collaborating with clients to find their optimal setup on SpringServe.
• Educating clients on SpringServe and in ad tech
• Helping to define a migration plan for new clients
• Responsive communication to client questions

Required Experience:

• Motivated by making clients successful on our platform
• Knowledge of video advertising, including CTV
• Strong analytical and troubleshooting skills to solve client’s technical problems
• Strong project management skills
• Strong communication skills to discover clients’ root issues and navigate solutions with them
• 3+ years of work experience

Preferred Skills:

• Knowledge of SQL, Python, and Pandas
• Experience working in ad tech

About the role:

As a Technical Support Analyst you will have the opportunity to interface customers, develop technical skills and acquire industry knowledge of video advertising.

On a daily basis there will be a wide range of challenging problems submitted by clients. It will be your responsibility to troubleshoot these issues to find a solution, or to work with our development and product teams to escalate bugs and top client pain points. Through this process, you will dig deep into ad serving code to find the root cause of a bug, or write a python script to automate some ad operations work, all to elevate the client experience in SpringServe.

This position is a great training ground to further a career in customer success, or grow into a data analytics, engineering or product role.

Responsibilities:

• Answer client questions/issues in timely manner with informative/educational answers that will help their business succeed on our platform.
• Troubleshoot bugs in our platform, find the root cause, and interface with engineering teams to resolve.
• Familiarize with our API and help with any related issues/updates. Maintain API docs.
• Run SQL queries against our database and analyze the datasets using pandas and excel. 
• Communicate biggest client pain points to the product team, and work with them for a resolution.
• Write Python scripts to automate tasks.

Required Experience:

• Bachelor’s degree
• Strong listening and problem-solving skills
• Interest in learning and reverse engineering the inner workings of a technical system
• Outstanding communication skills to both interact with clients and relay product requests
• Basic programming skills and willingness to learn. Python preferred.